Sometimes Thom gets to put his feet on the ground. Occasional corporo-bureaucratic necessities -- such as providing updated biometric data for the company database -- require turning up in person in a certain place at a certain time. The company to which REZQ subcontract this work in turn subcontract to another company, who, through algorithmically-calculated layers of procurement and tendering, have established a small manned office on a crudely- geoengineered moon whose name is a near-unpronounceable concatenation of dozens of brand identities.
Of course, this office is only open for a tiny part of the day. And rarely at the times they advertise. So, as is often the case, there's a lot of waiting around.