There’s a few things we occasionally get asked that are worth bringing up. I might bump this to the FAQ later. Please refer to the Support link if you need any of these things.

I know I’m going to be away for awhile, but I just paid; can I use my days later?
Yes! We’re flexible like that. Just tell us before you are going to leave, and we’ll halt your account. Then, when you come back, let us know and we’ll turn it back on where you left off.

For whatever reason, I started my free trial but could not use it. Can I get another one?
Very yes! It is strongly preferred that you use your free trial before paying for the service, because in a few cases Tigerdile doesn’t work or perform well enough and we don’t want you to pay for something you can’t use. Tigerdile has a no-refund policy, and the free trial is our way of making sure you can use and are happy with the service before you pay anything. Please take full advantage of it!

Can I pay for more than one month at a time?
Yes! We even offer a few special deals. For every 5 months you buy, you get one month free; for example, pay for 10 months, get 2 months free (so buying Tigerdile for a year gets you 2 free months!). If you pay for a year, you get a free front page ad as well.

We don’t recommend people buy in huge chunks like that for a variety of reasons (price may decrease, offers may change, no refunds so you can’t change your mind later, etc.) but if it makes your life easier/better/whatever then who are we to argue? Contact support if you’re interested!

A meteor hit my car, mom, dog, and computer through a miraculous series of bounces and my stream is due. Can I pay you guys in a week?
You don’t need a reason why; just tell us you need a little more time and you’ll get it. If you ask for it every month, we may eventually raise an eyebrow — but we know shit happens. Sometimes shit happens a lot, even. If your payment due date is falling on a bad time of the month (like, the same day as your rent or a car payment or something), let us know and we can shift things around for you.

What’s the deal with Mac streaming? Is it ever getting better?
Tigerdile donates money every month to the Open Broadcaster Project. We are known to the guy who’s making the Mac port and we speak with him each month regarding progress. They are actively working on supporting Macs, which will solve a lot of our problems including Mavericks support.

The estimated time for delivery has been “a month or two” for awhile, though. If anyone is both a Mac user and a C++ programmer, let’s talk; we’re trying to organize some help with the project. Experienced programmers only, please!