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INTERNET CONNECTION HELP PLEASE by LeeLee

Ok so I'm at my wits end. All of a sudden my desktop wont connect to the internet.
I've TRIED EVERYTHING
Tried safemode (nothing)
tried malware/spyware etc. (nothing found)
tried making another account (still no internet)
my phone, girlfriends and roommates computers are all connected and work fine.
reset the router, reset the computer (still nothing)

I DO HAVE A CONNECTION says everything is working but it's NOT giving me internet.

PLEASE FOR THE LOVE OF GOD READ WHAT I DID BEFORE YOU ADD HELP

WAS going to try and stream but LOL I can't without internet connection.

My one roommate is saying my cardreader MIGHT be dead so my GF is taking me to officemax to see what they have / say.

INTERNET CONNECTION HELP PLEASE

LeeLee

5 March 2014 at 18:34:33 MST

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  • Link

    Best tool for the job is, surprisingly, the Windows Diagnostic tool. Find the interface in Network Settings from Control Panel, right click and Diagnose Problem.

  • Link

    Well I should ask, is it just connection to the browser? I've had weird situations where my messengers get signed in and chat works but I can't use any of my browsers to surf the Internet.

  • Link

    I'm not too sure what a cardreader is (unless you're referring to your network adapter) but it most likely isn't any hardware/accessory on your computer causing this if you're able to connect to the router. As long as you're able to connect to your router, you should be ale to connect to the internet -considering that the router, itself, is connected to the internet through your modem (you can usually tell this by a specified light flickering on the back of it, indicating that data is being received from the modem's internet connection). You should try resetting not just the router but the modem, as well, and then connect with your computer first. Make sure to turn off the router and then the modem, leave it off for at least 30 seconds to a minute, and then turn on the modem first followed by the router. Restarting the modem creates new IPs for each computer that connects to it again so that could possibly help. Also with three computers plus mobile devices connecting to the network, a lot of the bandwidth can easily be taken up so try with just your computer, alone, if possible and then let everybody else connect again. Hope this helps! Feel free to PM me if it doesn't and I'll see what I can do. ;w;

    • Link

      Notice, the other devices at the house connect to the internet fine. If it were network wide, that would be a good first troubleshooting step. This is isolated to just Lee's computer

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        Which is why I said to try resetting the modem to get new IPs for everybody. ._.; Tends to help when a single computer has connection issues.

        • Link

          In terms of DHCP, which distributes IP Addresses to devices, so long as a computer held a lease on an IP address, the DHCP server on the router will continue to re-allocate the same IP to that device. Resetting the modem is only really beneficial if the router itself doesn't have internet access, but in most cases now, modems are integrated directly into routers as an all-in-one.

  • Link

    Is it possible to try connecting that desktop directly to the modem? Because if doing that makes your connection work again, then it means the problem is most likely to be with your router, and maybe re-configuring it from scratch could fix the problem.
    If your connection still doesn't work even with the computer directly connected to the modem, then I'd look into re-installing the drivers of your internet adapter (and other connection-related devices), and doing the test again.

    If that STILL doesn't work, then I don't know where the problem could be. Maybe deleting your cache and cookies on you browser could do something to help fix it? (I've had weird connection issues related to that before, so... it's a possibility I guess?).