Terms of Service

By commissioning Odonarta, the client agrees they have read and agree to the following terms. These terms are subject to revision and change without notice. Commissions are worked on in an order according to Odonarta's discretion.

Odonarta retains the right to decline a commission at her discretion.

Payment
Payment is required upfront and will be done through Paypal invoices in USD. No work will begin on a commissioned work until the invoice is paid.
For larger purchases (exceeding $300), payment plans can be discussed ahead of time.

Invoices must be paid within 5 business days or they may be cancelled, at the discretion of Odonarta.

Artistic License, Alterations
Odonarta retains the right to artistic license. The client's needs will be met in the way that is most compatible with the artist's individual style.

Alterations to pieces completed by Odonarta are not to be made without prior discussion and agreement.

Information, Deadlines
Odonarta declares that all work, unless otherwise stated, will be completed within 45 business days, excluding US national holidays. Business days are defined as Monday-Friday, 9-5.

Clients may request rush orders at an additional fee, which must be discussed and confirmed prior to acceptance of the commission. Odonarta retains the right to refuse rush orders at her discretion.

The client agrees to provide visual reference whenever possible, and to host said reference for the duration of the contract. Broken links will result in delays, which Odonarta is not accountable for.

The client is encouraged to give detailed feedback at each stage of the process in order to ensure they are satisfied with the final product. Once a stage has been completed and confirmed, prior stages will not be altered. When available to the client, work in progress will usually have a minimum of two stages:
Sketch
Flat colors
The client may request an update at any time within reason, at Odonarta's discretion.

Significant changes to the original brief and changes required once a WIP stage has been approved will incur additional fees once work has begun on the commission.

Rights and Usage

The client may upload the finished piece as they like but the signature must not in any way be altered or removed.

Finished pieces will be provided as a .png file as a dropbox link. Other file formats may be requested.

Images will be hosted for a maximum of 7 days following completion. The client accepts the full responsibility for saving and securing their files. Odonarta is under no obligation to host or preserve the client's piece after 7 days of completion.

Odonarta will not provide unflattened PSD files under any circumstance.

Refunds, Cancellations, Contract Termination
The client may receive a 100% refund if cancelled before work has begun.
The client may receive a 60% refund if cancelled after completion of the sketch
The client may receive a 0% refund for anything that is beyond the sketch phase.

Refunds exclude additional costs such as Paypal, bank fees, and currency exchange fees.