Several more weeks have passed. During this time, PayPal has been silently rejecting every document I was submitting... neither the account interface nor any email notifications informing me that it was happening and PP wanted me to submit yet more documents. Even at this very moment, I don't know which of the latest documents are either rejected or yet to be reviewed. I have submitted nearly 10 files in total for address verification... each one mockingly rejected after the other for reasons I will never know.

This goes on top the fact that I need to submit each document in two places simultaneously: Once in the interface available from https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view and once under https://www.paypal.com/confirmcard which is apparently a different database. I don't know which of the two the staff checks most, so I had to note down both links and upload everything twice to be certain.

I spoke with the PayPal staff two times on the phone. While customer support was kind and tried to be helpful, there wasn't much they could do in the face of the strict criteria set by the PayPal administrators. I asked them what I did wrong and why documents that clearly meet their requirements are being rejected... all they could point out is that they all just so happen not to work, because this bit is printed over there and that bit isn't visible the way PayPal expects it and god only knows what else. Eventually they said they'd note one another to see if there's anything they could do, which was the typical tactic to get rid of me without absolutely anything changing.

The first staff member I called told me to go to my bank and ask them to print out a written statement, guaranteeing me that this will work and they will lift the restriction once they receive it. So I got dressed immediately, did the one hour walk through cold and rainy weather between my home and the bank I use with PayPal, and got a statement. But what do you know: The bank I use just so happens not to print the customer's address on their statements, nor have their logo on them... so needless to say this was also just a slap in the face. I even had a discussion with the bank clerk while they were printing the file, and he told me that many clients of the bank use their cards with PayPal yet they've never heard of them ever being asked this sort of info, as well as mentioning that the statement they're giving me (stamped and signed) should be everything an institution like PayPal would legally require. Even in my country and for my bank, my situation appears to be unheard of.

The only option I have now is to run around the city, seeing which institutions can issue a government statement clarifying that I live at my address. However I'm not sure I want to lose whole days doing even that at this point; PayPal will surely find yet another reason to reject those too as they have with everything else, even if they explicitly say they will accept it. I'll likely only dump another dozen documents that took me hours to obtain and get scanned, only for PayPal to laugh at me with each one and say they don't care.

I'm additionally getting ready to publish my experience everywhere I can, in order to let everyone know of what happened to me and warn them; PayPal has zero respect for its users, and does not give a damn even about those of us who depend on them for money we need to survive! How many people have they left homeless or without food and electricity, because folks made the mistake of trusting the so called #1 online payment processor with basic reliability? There is no excuse for what is happening: PayPal is punishing those who have done absolutely nothing wrong, who have never broken either the law nor their terms of service, who have shown only good will and fully played by their rules... something no institution with a speck of professionalism would ever do to their clients! I hope they get in return what they have offered to others, knowing that society and the rules of competition eventually punish those who treat others unfairly as PayPal has done in my and other cases.