Sorry, I mean... a word on them.
.You're never owed free art, they're not commissions or trades. The artist has all the right to cancel or decline free art for personal reasons. Don't badger or beg.
.Don't be whiny if they got your character wrong here and there. Whenever somebody missed any detail in a character of mine, I gently mentioned them about it but that I had no problem with it.
.When you get art, be grateful, don't just run away with the finished product. The artist spent his valuable time doing a piece for no major profit (if any).