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Tech Support Trauma by v--r

I rarely make journals because I'm not very interesting; but today was different. It started out nice with my waking up bright and early and actually having energy instead of feeling like shit. Took an early shower and shaved and made myself all nice and pretty for the day. But then tragedy struck!

My computer wasn't booting up.

Naturally I had the sane reaction that anyone in my situation would go into. I entirely shut down and went into panic mode and called a friend to take me as quickly as he could to Best Buy in hopes that literally anyone there could fix this issue so that I could get back on my computer! What transcribed there has solidified to me why I will NEVER go Geek Squad for tech support again.

I went in still half mentally panicking while in my mind thinking that everyone in Geek Squad clearly must have ample training or at the least the knowledge and capability to sort through all possibilities to identify the problem and then be able to suggest courses of actions to fix it. It's what anyone should expect from a tech support group right? What I was greeted with was the exact opposite from the start.

Started off fine with them asking me what was wrong and plugging up the computer so they could see themselves; that was all they did right and even then halfway. The very next moment I watched in half amazement in the fact that the two (so the guy even had backup to make this mistake) stared at the screen which currently had been set to PC source despite the fact that they had connected my computer to the monitor through HDMI; I had to switch the source for them. It was a bad start but I figure maybe it's just a monitor they weren't used to or whatever since I enjoy giving people the benefit of the doubt. The next step they did was literally what I had already been doing at home, running the system/hardware check that had already appeared on my computer at home. A bit annoying considering I had already told them I ran it and that they could see the results in the test logs but they clicked to do the test anyway and were greeted with the much longer 5 hour full test version that I hadn't gone through with.

At this point they had so far done everything wrong and everything about them had solidified that they didn't know what they were doing. The next thing they did since they clearly didn't know how to even determine the problem, was to suggest leaving it overnight with them to check, for $100. I can understand the possibility that it'd take longer than a quick look on a counter to find an issue, but when you can't even change a monitor source to match the input of a computer and the only test you do is one that I had already done prior and then you tell me to fork over $100 to leave it in their care. Fuck off. I decided I was out of there because all that was gonna happen was I was gonna be out $100 and the next day they'd find plenty of errors to charge me for that I bet weren't even there to begin with.

To add insult to injury when they were going to close out of the menu to turn off the computer they unplugged the keyboard and then attempted to use it until I pointed out that the keyboard was unplugged.

Then I got home, talked with a tech friend, and before long windows literally fixed itself when I plugged in a usb with windows 10 on it.

I will never go back to Geek Squad.

TL:DR - My computer wasn't booting up. Geek Squad allows untrained employees to handle customers. With the help of a friend windows fixed itself.

Tech Support Trauma

v--r

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    Windows 10, there's your issue. c;

    fr though, does anyone have a good experience with GeekSquad? Our UK equivalent fixes every issue by re-installing windows. "Oops your data's gone but your keyboard isn't in Spanish anymore!"