You will have to read and agree to the TOS here in our new Google Form before commissioning us for anything.
However, we will leave the entire TOS post here for you to read through at your leisure.
First and foremost,
We accept paypal, money order, and cashier checks for all non-local payments.
Check and cash accepted for LOCAL payment only.
NO CASH IN MAIL. NO EXCEPTIONS
Payment plans are accepted for any item or items totaling $400 or more. Anything less than that, and we will require full payment. (we can and will make exceptions to this assuming contact is made and a plan is discussed)
We require a 40% NON-REFUNDABLE down payment for all items up front. This will pay for supplies and lock you into your slot for commissions. If you choose to back out of your order, you will NOT receive any refund.
You are more than welcome to pay more than the required 40% up front. If you choose to do so, you may ask for a refund any time before work has started on your commission. However, you will NOT receive the initial 40%.
If a payment plan is needed, then it will be discussed and drawn up before any payment has been made. Once you have agreed to a payment plan, you must stick to it. There is a one week grace period surrounding each payment date. Once that grace period has run out, your commission will be put on hold and contact will be made.
After one month of no payment/contact, we will assume you have canceled your order. Once an order is canceled, work will stop on the project, and it will be taken apart/sold at our discretion. You will not receive any refund after work has begun on your commission.
If you are unable to make your payment on time, you MUST let us know. If you do not set up a new payment date, we will contact you with one.
For all payment plans, we expect minimum monthly payments of $200. (if for some reason you can not afford this, please contact us and we can work with you)
Your 40% down payment is NON-REFUNDABLE
If for any reason you have to back out of your commission, void your contract with us, or cancel a commission at any time, and payments beyond your down payment have been made, then you will be refunded the additional payments in full minus any work that has begun on your commission.
For example: You have made your down payment plus a second payment of $100. Supplies have been purchased, you are locked into a queue spot, and the handpaws have been completed for your commission. You decide to cancel your commission. The price of the handpaws will be deducted from the $100 refund that you stand to get back. HOWEVER you have paid for the finished items! if suit parts are finished when you cancel your order, and you would like them, you may have them!
Again the initial 40% down payment that you have made will always remain NON-REFUNDABLE.
If your commission was canceled by us for any reason (you were being rude, malicious, or harassing our staff) you will NOT receive any refund and your commission will be taken apart and/or sold at our discretion.
-Progress on your commission
Progress photos will be uploaded as they are taken, and you will be notified each time. If you would like any changes made, you must contact us with a new change. If the commission is already in a late stage, there will be an additional fee determined by the severity of the changes. Changes will not be made and work will stop on the project until this fee is paid. If you would like additional photos at different stages of development, please let us know and we will do what we can to accommodate you.
Some suits are worked on at the same time as other suits. While others are worked on in the order that they are received. We will do our best to keep an updated queue list on our FurAffinity page. (which is public. you do not need to have an account to view our page) You may contact us with questions as to where you stand in the queue list.
There is a limited lifetime warranty on your new suit!
If at any time your item becomes worn or damaged, you can contact us for repairs.
Shipping an item to us for repairs is the responsibility of the commissioner, and is non-refundable. Before an item is shipped out, we will discuss the extent of the damage, and we will send you a quote of what it will cost to fix/replace the item in question. The repair fee is to be made up front and in full before the item is shipped. Any item that is shipped to us for repairs will not be our responsibility if it is lost, stolen, or further damaged.
We also make discounted second hand suit modifications!
If you have purchased a Heads&Tails suit from another person, and it doesn't fit just right, you may contact us and see about a modification. You will be given a discount and any questions you may have about the suit will be answered to the best of our abilities.
*If you make ANY modifications to your suit in any way, you have voided any and all warranties on the suit. We will no longer take it back for free repairs, and the customer will have to arrange a repair price and time with us before sending any item to us.
*if a suit, or suit part is sent to us with suspected body fluids, smells, or stains, we will NOT fix your suit, it will be sent back, and your warranty will be voided.
If you are harassing us in any way shape or form, we will give you ONE warning. If you continue to harass us, we will stop work on your commission, break contract with you, refund any money (if applicable, and excluding 40% down payment) and send you a message with a reason for why we feel like we are being harassed.
Harassment includes but is not limited to the following:
*constant messaging about commission progress
*pestering about commission progress in person (at meetups, conventions, parties, etc)
*sending people to be rude, malicious, annoying, etc online, in person, or in any other manner
*being rude or malicious online, in person, or in any other matter
*creating slander against our business (come to us first with any problems. we are here to help you)
*advising people to block/report any personal social media accounts not under the H&T name (personal furaffinity, personal facebook, personal twitter, etc)
-We reserve the right to refuse service to anyone!
We will stop payment and refund any money available (excluding the 40% down payment) to customers who are malicious, rude, or flaky. We are doing a service for you, but this does not mean that we are your personal slaves.
If your design is too complicated for our skill, we will kindly refuse your commission. We do not want to give you a product that is not the best it can be because of our skill level. If we refuse a commission, we will ALWAYS give you a reason why.
All of the fur we use is 100% synthetic fur.
However, we have a dog, snakes, and an aquarium. Our supplies are stored in an area were the animals can not contaminate them, and we have other places we can work in that do not contain animal hair. But, because we do have these animals living in the same house as our supplies are stored, we can not guarantee the absence of animal hair or dander. If you need a 100% pet free home, please find another maker to commission.
When required, we use Fimo and Sculpey brand clays in some of our work. If you are allergic to these items, please refer us to a brand that you are happy with and we will be glad to use it in your project. All extraneous costs for specialty items will be added on to the initial quote and are the responsibility of the customer.
Finally, contact between the commissioner and ourselves is essential.
Please feel free to contact us in any of the ways listed below.